Your privacy matters to us. This Policy explains in plain terms what personal data Win1Win collects, why we collect it, how it is used, who it may be shared with, and the rights you hold over your information as a player on our platform.
Win1Win ("the Company", "we", "us", "our") is committed to protecting and respecting the privacy of all individuals who interact with the Win1Win platform, accessible at win1win.cam and any associated mobile applications or sub-domains (collectively, the "Platform"). This Privacy Policy ("Policy") sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by the Company.
This Policy applies to all users of the Platform, including registered account holders, visitors, and prospective players. It should be read in conjunction with our Terms & Conditions and Responsible Gambling Policy, which together form the full framework governing your use of our services.
Summary: Win1Win collects only the personal data necessary to operate your account, process transactions, meet regulatory obligations, and improve the Platform. We do not sell your personal data to third parties, and we do not use it for purposes beyond those described in this Policy.
By using the Win1Win Platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, you must discontinue use of the Platform.
For the purposes of this Privacy Policy, the following definitions apply:
Win1Win collects the following categories of Personal Data:
Information you provide when creating an Account, including your full legal name, date of birth, email address, residential address, phone number, and preferred currency (MYR for Malaysian players).
Documents and images submitted as part of the KYC process, including copies of your Malaysian NRIC (MyKad), Passport, or Driver's License; proof of address (utility bills, bank statements); selfie photographs; and payment method verification documents.
Details of deposits made via Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX (Maybank, CIMB, Public Bank, Hong Leong, and other participating banks), and cryptocurrency wallets (BTC, USDT, ETH); withdrawal records; bet histories; bonus claims; and account balance information.
IP address, browser type and version, operating system, device identifiers, session timestamps, pages visited, features used, clickstream data, and login history. This data is collected automatically when you access the Platform.
Records of communications between you and our support team via live chat, email, or any other support channel, including the content of those communications, timestamps, and resolution records.
Self-imposed limits, self-exclusion requests, cooling-off periods, and any information disclosed in connection with responsible gambling assessments.
We do not collect sensitive personal data (such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data) beyond what is strictly necessary for identity verification and fraud prevention purposes.
Win1Win collects Personal Data through the following means:
The Company processes your Personal Data under the following legal bases:
| Processing Purpose | Legal Basis |
|---|---|
| Creating and managing your Account | Performance of a contract |
| Processing deposits and withdrawals in MYR | Performance of a contract |
| Identity verification (KYC) and age verification | Legal obligation; Legitimate interest |
| Anti-money laundering (AML) compliance | Legal obligation |
| Providing customer support | Performance of a contract; Legitimate interest |
| Sending promotional communications (where opted in) | Consent |
| Fraud prevention and platform security | Legitimate interest |
| Platform analytics and performance improvement | Legitimate interest |
| Responsible gambling monitoring and enforcement | Legal obligation; Legitimate interest |
Win1Win uses your Personal Data for the following purposes:
Marketing opt-out: If you no longer wish to receive promotional communications from Win1Win, you may update your communication preferences in Account Settings or contact our support team at any time. Opting out of marketing does not affect your receipt of transactional or account-related messages.
Win1Win does not sell, rent, or trade your Personal Data to third parties for their own marketing purposes. We may share your data only in the following circumstances:
We share Personal Data with carefully selected third-party service providers who assist us in operating the Platform — including payment processors (e.g., FPX gateway providers, e-wallet platforms), KYC and AML compliance service providers, hosting and infrastructure providers, analytics platforms, and customer support tools. All such providers are contractually bound to process your data only on our instruction and in accordance with this Policy.
Certain game providers whose titles are accessible on the Platform may receive limited technical data (such as player session identifiers) necessary to operate and audit game outcomes. They do not receive full personal profile data unless strictly necessary and contractually permitted.
We may disclose Personal Data where required by law, court order, or regulatory authority — including disclosures required under anti-money laundering legislation, fraud investigations, or requirements of the licensing authority under which Win1Win operates. Where legally permitted, we will notify you of such a disclosure.
In the event of a merger, acquisition, restructuring, or sale of all or part of the Company's business, your Personal Data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and your rights under this Policy will continue to apply.
Win1Win operates as an internationally licensed platform. Some of your Personal Data may be transferred to, and processed in, countries outside of Malaysia, including the jurisdiction in which the Company is incorporated and/or where its infrastructure providers are based.
Where such transfers occur, the Company ensures that appropriate safeguards are in place to protect your data — including contractual clauses with recipients that impose data protection obligations equivalent to those described in this Policy. By using the Platform, you consent to such international transfers in accordance with the purposes described herein.
Win1Win retains your Personal Data for as long as necessary to fulfil the purposes for which it was collected, to operate and improve the Platform, and to comply with applicable legal, regulatory, and licensing obligations. Specific retention periods include:
Following the expiry of the applicable retention period, Personal Data will be securely deleted or anonymised so that it can no longer be associated with any identifiable individual.
Win1Win implements industry-standard technical and organisational security measures to protect your Personal Data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include:
While we maintain robust security measures, no system is completely immune to security threats. You are responsible for maintaining the confidentiality of your Account credentials. Win1Win will never ask for your password through any communication channel.
Win1Win uses cookies and similar tracking technologies to operate and improve the Platform. These technologies allow us to remember your preferences, maintain your login session, analyse usage patterns, and serve relevant content.
You may manage your cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using the Platform, but may affect certain functionality. Please refer to your browser's help documentation for instructions on managing cookie settings.
Subject to applicable law and our legitimate interests (including compliance with AML and licensing obligations), you have the following rights in respect of your Personal Data:
To exercise any of these rights, please contact us via the details set out in Section 16 of this Policy. We will respond to verified requests within 30 days of receipt. Please note that some rights may be limited where we have a legitimate interest or legal obligation to retain or continue processing your data.
Win1Win strictly prohibits access to and use of the Platform by persons under the age of 21. The Platform is not directed at individuals under 21 years of age, and we do not knowingly collect Personal Data from minors.
Our KYC verification process is designed to confirm the age of all registered players prior to the processing of any withdrawals. Where we identify or have reasonable grounds to suspect that an Account is being operated by, or on behalf of, a person under the age of 21, we will immediately suspend the Account, void any associated transactions, and securely delete any data submitted in connection with that Account to the extent permitted by law.
If you become aware that a minor has registered an Account or submitted Personal Data on the Platform, please notify us immediately at [email protected] so that we can take appropriate action.
The Win1Win Platform may contain references to or integrate with third-party services, including payment processors (such as Touch 'n Go eWallet, Boost, GrabPay, Maybank via FPX/DuitNow), game software providers, and analytics tools. This Privacy Policy does not apply to the data practices of such third parties. We encourage you to review the privacy policies of any third-party services you interact with in connection with your use of the Platform.
Win1Win is not responsible for the privacy practices or content of third-party services, even where those services are integrated into the Platform or where a link to them exists on the Platform.
Win1Win reserves the right to amend this Privacy Policy at any time. Where amendments are material, we will provide reasonable notice by publishing the updated Policy on the Platform and, where practicable, by notifying registered players via their registered email address.
The date at the top of this Policy reflects the date of the most recent revision. Your continued use of the Platform following the publication of an updated Policy constitutes your acceptance of those amendments. If you do not agree with the amended Policy, you must cease using the Platform and may request Account closure in accordance with our Terms & Conditions.
If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your Personal Data, please contact Win1Win's data protection team through the following channels:
When submitting a data rights request by email, please include your registered account email address and a brief description of your request. We may need to verify your identity before processing requests relating to access, rectification, or erasure of Personal Data.
All data transmitted between your device and our servers is protected by enterprise-grade SSL encryption — the same standard used by leading financial institutions worldwide.
Win1Win does not sell, rent, or trade your personal information to third parties for their marketing purposes. Your data is used only as described in this Policy — nothing more.
We collect only the data strictly necessary to run your account, process MYR transactions, meet KYC obligations, and deliver support. No unnecessary data is gathered.
Our data practices are aligned with international data protection standards. KYC and AML procedures ensure that your account — and the platform — remains protected against fraud.
Access, correct, or request deletion of your personal data at any time. Update your marketing preferences in Account Settings. Your rights are respected and actioned within 30 days.
Have a question about how your data is used? Our live chat team is available around the clock, including Malaysian public holidays, with a response time under 2 minutes.
As a Win1Win player, you hold meaningful rights over your personal data. These rights apply regardless of where in Malaysia you are based — Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, or Shah Alam. Contact our support team to exercise any of the rights listed here.
Request a complete copy of the personal data we hold about you, along with information about how and why it is being processed. We will respond within 30 days of a verified request.
If any of the personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it promptly. Account details can be updated via Account Settings or via support.
Request deletion of your personal data where it is no longer needed for the purposes it was collected. Note that some data must be retained for legal and regulatory reasons — we will explain these clearly when applicable.
In certain circumstances, you may ask us to temporarily halt the processing of your data — for example, while we verify its accuracy or assess your objection to its use.
Where processing is based on consent or a contract, you may request your data in a structured, machine-readable format that you can transfer to another service.
Object to processing based on legitimate interests at any time. Withdraw consent to marketing communications or other consent-based processing without affecting your account's core functionality.
Now that you understand how Win1Win handles your data, head back to discover our full game library and current promotions. Questions? Our FAQ covers the most common player queries.
For players aged 21 and above only. Responsible Gambling →